Open Note from Parent to read general parent/guardian messages, acknowledge them, send replies or forward notes to the right staff member.
Use attendance forms for attendance. A general parent note is suitable for a message such as “Sophie's uniform is in the wash, so she is wearing her PE gear.” For an absence, late arrival or early departure, ask the parent to use Absentee, Late Note or Permission to Leave instead.
In this guide
1. Find and read a note
- From the Dashboard, open Communications → Note from Parent, or choose Note from Parent in the Year Head Dashboard sidebar.
- Use the date range, search, For Attention Of, approval status, year or class filters to find the note.
- Click View & Reply beside the note to read it.
If expected notes are missing, ask your school administrator to check your Access & Permissions.
2. Acknowledge without a reply
- Read the note and check that no written response is needed.
- Select the checkbox beside the note in the list.
- Click Acknowledge.
The parent or guardian receives an app notification confirming that the school has acknowledged the note. You can also use Acknowledge when viewing a note.
3. Send a reply
- Click View & Reply beside the note.
- Click Ack & Reply.
- In the Personal Notification screen that opens, enter your response and review the prefilled note and recipient.
- Check the delivery settings. Enable SMS only if needed, as SMS uses school credit.
- Use Preview if needed, then click Submit to send.
4. Forward a note to another staff member
- Open the note with View & Reply.
- Use Search Teacher to find the appropriate staff member.
- Select the correct name, check your selection, then click Assign To. Use Forwarded to to review the staff members the note has been forwarded to.
Do not reply to the notification email. The receiving staff member must respond or acknowledge through the Dashboard or Administrator's App. Replies to the notification email go to a “do not reply” inbox and do not reach the parent.
Reference screenshots
The current note panel shows the parent’s message, contact details, forwarding controls and the Acknowledge and Ack & Reply buttons. This example uses test-school data.
