Use Orders to process a full or partial refund for a payment made through the school app. Refunds are returned to the card used for the original payment.
Check before confirming: Verify the order, payer, payment item and refund amount. Only process a refund that has been approved under your school’s procedures.
In this guide
1. Find the order
- Open Payments → Orders on your dashboard.
- Use the filters, such as Order ID, user, item, student or payment status, to find the transaction.
- Click Search, then click the order’s View eye icon.
2. Choose the refund
- Select the Type of Refund: full or partial.
- For a partial refund, select only the payment to be refunded and enter the correct amount.
- Enter a Comment. This is visible to staff only.
3. Review and confirm
- Check all details and the refund amount again.
- Click Submit.
- Click OK to confirm only when you are sure the refund is correct.
After a refund: Allow time for the card issuer to show the refund. Contact support if you need to confirm the expected processing time for a particular transaction.
A full refund returns the full amount paid by the parent/guardian; the Stripe fee is not deducted from the parent/guardian’s refund.
