Processing a refund to a user who has made a payment through the App is straightforward. You can process a full or partial refund of the item paid. Once processed the user will receive a refund within 5-7 working days on the card with which they made the payment from.

By refunding the full amount, the parent/guardian will receive the full amount back, not being charged for the Stripe fee.

To process a refund please follow the steps below:

1. Go to your Dashboard and tap on Shop then in the dropdown select Orders
2. Apply filters to find the order to be refunded
3. Tap on the eye icon
4. Select Type of Refund
5. Enter Comment (only visible to staff)
6. Tap Submit
7. Tap OK to confirm

If selecting Partial Refund ensure to select only payment that is due a refund and enter the correct amount to be refunded in the box.

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