After a payment is created you may need to remove a student from a payment. This could be because they were assigned incorrectly to a fee and keep getting reminders, or that they were added to more than one of the same payments without an option to Opt Out.
A student can only be removed from a payment if they are still marked as unpaid. If they have paid, you may need to do a refund instead.
To remove a student from a payment please follow the steps below:
- Go to your Dashboard and tap on School Shop then in the dropdown select Manage School Items
- Tap on the eye icon of payment you wish to delete the student from
- Tap on View Students
- Apply filter to find student
- Hit Search
- Select the box beside the student's name
- Tap on Delete
- Tap OK to confirm