Remove a student from a payment item if they were assigned to it by mistake or added to a duplicate fee. This guide concerns the payment assignment, not removing the student from the school’s system.
Only unpaid assignments can be removed. If a payment has already been made, review the Refunding a Payment guide instead.
1. Find the payment assignment
- Open Payments → Manage Payment Items.
- Find the payment item and click its View eye icon.
- Click View Students.
- Use the filters to find the student, then click Search.
- Check that the correct payment item and student are shown and that the payment status is Unpaid.
2. Remove the student from that item
- Select the checkbox beside the student’s name.
- Click Delete.
- Review the confirmation and click OK only if the selection is correct.
Take care when selecting multiple students: the action applies to the selected payment assignments.