When creating a Shop item you can decide to allow parents to Opt Out of a fee. Please only give this option if the fee is optional.
If Opt Out has been selected, parents/guardians will be able to Opt Out. This way they don't receive reminders and you as the school know how many payments are in fact still outstanding.
Some parents/guardians however might tap on Opt out by mistake so that you can add the parent back to the payment.
To add parent/guardian back to payment please follow the steps below:
- Go to your Dashboard and tap on School Shop then in the dropdown select Manage School Items
- Tap on the eye icon of payment you wish to delete the student from
- Tap on View Students
- Find the student and tap on the Opt-Out button
- Confirm that you wish to update the Status
The parent should now be able to see the item on their school app account and make the payment in the Shop section.
If they still cannot see the fee on their side please check if there is a Last Payment Date set for the specific payment.
If after that, they cannot see it in their app, please have them contact our Parent/Guardian support inbox:
support@uniqueschools.ie