If a parent/guardian opts out of an optional payment by mistake, the school can restore the payment item to their account.
Opt-out is for optional fees only. It stops reminders for that item and helps the school distinguish opted-out families from outstanding payments. Restore an opted-out item when the parent/guardian asks to take part or confirms the opt-out was a mistake.
1. Restore the payment item
- Open Payments → Manage Payment Items.
- Find the payment item and click its View eye icon.
- Click View Students.
- Find the correct student and click the Opt-Out status button.
- Check the student and payment item, then confirm the status change.
The parent/guardian should then be able to see the item in the school app’s Shop section and make the payment.
2. If the payment still does not appear
- Check whether a Last Payment Date is set for the item and whether it has passed.
- If the parent/guardian still cannot see the item, ask them to email support@uniqueschools.ie.