Use this guide if you are a school staff member who cannot register, log in or sign in to the School App, Administrators App or Desktop Dashboard.
1. Registering for the first time
For standard registration, start in your Main School App, not the Administrators App or Desktop Dashboard. Choose Register → Teacher/Staff (or Teacher/Staff & Parent/Guardian if both apply), using the mobile number held by your school and your school email address.
Follow Staff First-Time Setup for the full registration and verification steps.
Microsoft sign-in: if your school has asked you to use this and is set up for it, follow the Microsoft sign-in guide instead. You do not need standard School App registration first.
2. Mobile number not recognised or verification not working
Check the number you entered. If it is missing or incorrect on your staff record, ask your school administrator to correct it before trying again.
- Tyro schools: the initial sync imports the staff name and mobile number held in Tyro. If those details change after the staff record has been imported, the school administrator must update them in both Tyro and Unique Schools. Updating Tyro alone will not update an existing staff name or mobile number in Unique Schools. To correct the Unique Schools record, open Administration → Add & Edit Students/Staff → Staff, find the staff member and edit their details.
- VSware and primary schools: the administrator can check your record in Administration → Add & Edit Students/Staff → Staff and add or correct the details.
If a verification code does not arrive, check your SMS messages and email, including Spam/Junk. For continuing registration or verification problems, contact staffsupport@uniqueschools.ie.
3. Already registered but cannot log in
- Choose Login, rather than registering again.
- Use the email address currently linked to your account and check its spelling.
- After standard School App registration, use the same email and password for the School App, Administrators App and Desktop Dashboard.
- If you have forgotten your password, use Forgot password on the login screen. Follow Reset or Change Your Staff Password.
- If you cannot access the email needed for password recovery, or still cannot sign in, contact staffsupport@uniqueschools.ie. Do not create a duplicate account.
4. You can log in, but a feature is missing
This is different from a login problem: the features you can use depend on your school’s access permissions. Check with your school administrator. Where additional access is needed, ask Senior Management to email staffsupport@uniqueschools.ie on your behalf.
Helping a parent instead?
Share the appropriate Parent Help guide:
For a student account, use Help a Student Register and Log In.
Keep account details safe: never send passwords, verification codes or your app PIN.